Frequently asked Questions (F.A.Q.)
We offer regular, contract-free window cleaning as well as one-off or yearly services like uPVC repair, restoration, and roofline cleaning. Our main service is a monthly window cleaning subscription, while the other services are available on a one-off or annual basis.
We utilise a Water Fed Pole (WFP) system with a three-stage filtration process. Each stage serves a specific purpose, but the key outcome is ultra-purified water with zero particles. This ensures that when the water dries, it leaves no streaks or watermarks, resulting in a flawless finish. For uPVC restoration and repairs, we use industrial-grade solvents and advanced techniques to revive tired, worn frames. For gutter cleaning, our high-powered vacuum systems ensure no debris is left behind to clog your gutters.
Please check our service area map on the services page to see if we offer cleaning services in your location. Currently South and West Yorkshire, but planning to extend it in the near future.
Yes, all our cleaning professionals are fully insured and trained to deliver high-quality service with safety as a top priority. We may record work performed for insurance, training, or other purposes.
We use eco-friendly, non-toxic cleaning products that are safe for your windows, your home, and the environment. Our filtered water is free of harmful particles, and any industrial solvents used are thoroughly rinsed off and diluted to ensure complete safety for your property and the enviroment.
Signing up is quick and easy! Just complete the quote form with a few details. If you’re requesting window cleaning and have provided your contact information, you’re all set once you accept our terms and conditions. For business enquiries or other services, we’ll email you a quote along with a link to subscribe.
There’s no minimum or long-term commitment required. Our service is completely contract-free, giving you the flexibility to opt in or out whenever it suits you. No obligations, just convenience.
Once we receive your quote request, we’ll remotely assess your property and send you a welcome email with a proposed date for your first visit. You’ll also get an automated reminder at least 24 hours before, asking you to ensure access for our technician and that all windows are closed. Your service charge will only be processed after the job is completed and your property is marked as done in our system.
Please note that the subscription price may change after an in-person assessment. We reserve the right to adjust the price if we find that the scope of work was misrepresented or if false information was provided during the booking.
That said, we believe in full transparency — you’ll be informed before any changes are made. If you’re not happy with the revised quote, we’re happy to discuss it, and you’re completely free to opt out with no obligation.
We will send you a reminder at least 24 hours prior to your scheduled visit, confirming the date and/or time frame of the cleaning service.
It’s not necessary to be home during the cleaning. Our professional cleaners are trusted and can perform the service while you’re away, as long as we have access to the windows. Please ensure no windows or doors left open and safe access is provided to any windows within the fenced area of your home.
If you need to reschedule a cleaning, please contact us at least shortly (in a few hours) after receiving our reminder about our next visit, and we will accommodate your request as best as we can. Customers may request to reschedule a service with at least 24 hours before the service at no extra cost. Rescheduling with less than 24 hours notice may incur a fee or be treated as a late cancellation.
Yes, we do offer one-time cleaning services, though they come at a higher rate due to added costs such as travel time, filter usage, battery power, and water — all of which are included for free with our subscription plans. However, subscribing offers much better value and peace of mind, ensuring your windows stay sparkling clean on a regular schedule, without any hassle.
Yes, a visit may be cancelled if no safe access is provided to any windows within the fenced area, window is left open or if we detect any defects or damage that could impact the cleaning process or lead to further issues. Additionally, in certain weather conditions, such as strong winds or heavy snowfall, we may need to reschedule. However, we will inform you in advance.
We will make every effort to return the same day or the following day to complete the job. However, if we are unable to finish due to you being away or unable to provide access—such as an unlocked gate—and we are only able to clean the front windows, we may charge 50% of the agreed amount for the partial service completed.
Direct Debit:
If you select Direct Debit, we’ll send a payment request to GoCardless for the agreed amount once you completed the registration and the service is completed. The payment will be collected automatically five days after, so aside from the initial setup, there’s nothing else you need to do. You’ll be kept informed throughout the process.
Bank Transfer / Online Payment:
If you prefer to pay via bank transfer or online, we’ll email you an invoice after the service is completed. Payment is due within 7 days of receiving the invoice.
Cash:
If you choose to pay by cash, we’ll collect the payment once the service has been completed in-person on the day.
Our pricing is based on the number of rooms, as each typically has either one large window or two standard-sized ones. This works out to around £2-4 per room. We also have a base rate of £7, which covers the cost of e.q. purified water, filters, battery, van fuel and maintenance, as well as the time, effort, and those small bathroom windows we basically clean for free.
There’s a small extra charge for flats and detached houses. Flats can be on upper floors or in harder-to-access areas, sometimes requiring us to drive between windows—to another street or a rear parking area. Detached homes usually have windows on all four sides—often one or two per side, plus doors—so there’s generally more glass to clean than on a terraced or semi-detached home.
This pricing model helps us deliver quick, no-fuss estimates while keeping things fair and transparent.
We ask for a 20% deposit on one-off or yearly services due to a few past experiences with last-minute cancellations and non-payment. To protect our time and resources, this policy ensures we’re not left out of pocket after preparing for the job—whether that’s purchasing materials, setting aside time, or travelling to your location. The deposit helps cover upfront costs like equipment, consumables, and admin time spent planning the service. It also helps secure your booking in our schedule, as cancellations at short notice can mean a lost workday for us. This approach is quite standard among tradespeople and service providers, and it allows us to keep providing reliable, high-quality work.
It saves time by removing the need to issue invoices or handle cash and we can do our admin with one click of a button. We partnered with GoCardless who offers the most convenient and cost-effective way for us to take payments, with lower fees than other providers.
You only need to set it up once – fill out a short online form and payments are handled automatically after each service, so there’s no need to remember each time or risk service interruptions.
GoCardless gives you clarity and control while it`s being a safe way to pay for services – you’ll know exactly when and how much will be taken, helping with budgeting. You’ll always get advance notice of upcoming payments. All payments are protected by the Direct Debit Guarantee, giving you the right to cancel or claim a refund for any error. You can cancel anytime via online banking. GoCardless is FCA-authorised and ISO 27001 certified for information security therefore its more secure than any of the other providers.
This system creates a Direct Debit agreement solely between you and our company. After the service is completed, we submit a payment request for the agreed amount through GoCardless. You’ll be notified before the payment is collected five days later. It’s a secure and hassle-free process—protected by the Direct Debit Guarantee and regulated by the Financial Conduct Authority.
It’s simple! Just send us a message, and we’ll provide you with a new price, update your details. Alternatively, you can cancel your subscription and/or request a new quote!
You can cancel your subscription at any time by contacting us or by cancelling your direct debit. If you feel the service or pricing or quality didn’t meet your expectations, we’d love to hear your feedback.
If you believe you have been charged an incorrect amount, please notify us within 3 days of the transaction. We will investigate the issue and, if an error is confirmed, a correction or refund will be issued promptly. Any refunds made through Stripe or GoCardless will be processed in line with their respective terms, including the protections provided by the Direct Debit Guarantee where applicable. Refunds or adjustments will be made directly to the original payment method via Stripe, GoCardless, or Xero billing to the card that it was used for the transaction.
We understand that financial difficulties can affect anyone. However, like everyone else, we rely on timely payments to keep things running. If you’re unable to pay, please let us know as soon as possible so we can note it on our system and arrange a payment extension. Please note that all services will be paused until payment is resolved.
Please be aware failing to let us know, and the invoice/direct debit still unpaid after its due date (7 days) you will receive a reminder. If still unresolved on the following 7 days, we will follow up with a courtesy call or message. Continued non-payment will result in a £25 admin fee, and we may proceed with a small claims court application, which adds a further £35 in costs.
In total, this could cost you £60 on top of the original invoice—so it’s clearly in everyone’s best interest to settle the bill on time.
If you’re not completely satisfied, please get in touch within 24 hours so we can arrange a re-clean and offer our sincere apologies. To ensure transparency, we typically capture before-and-after footage to confirm that the job was completed to a high standard, showing the condition we left your windows, and to document the pre-cleaning condition of your windows, should it be required by an insurer. Unfortunately, we cannot prevent the wind from blowing dirt onto your windows or stop birds from leaving droppings shortly after we’ve cleaned. A glass exposed to a year’s worth of sun and dirt can be tough to clean and may require multiple visits to achieve a spotless finish. Additionally, on sunny days, the fast drying time may occasionally cause minor spotting. Due to rainwater is not purified, on rainy days it may cause spotting on windows after we’ve cleaned them. This is why we prefer bi-weekly, monthly, or bi-monthly subscription plans.
If you’re not satisfied with our service, please let us know right away. We strive to provide the best quality service and will gladly address any issues to ensure your satisfaction. If you are unhappy with our cleaning, contact us within 24 hours, and we will re-clean the affected area free of charge. If the issue persists, a partial or full refund may be considered. Please check our Policies for further answers. If you still need help, feel free to call us or send a message.
Please review our Policies or Contact us for assistance.